Customer Help
Our customer service team is always here to assist.
Common purchase queries answered
Orders and Shipping
Delivery times are dependent on where you shipping address is located. Standard UK delivery time is 1-3 days, EU 4-6 days and The rest of the world 6-8 days.
You can find more information about our shipping policy Here
You can easily create a customer account by visiting our sign up page and submitting your details.
You can create a account Here
You are able to edit your shipping address in your account which is available Here
“NO” we do not have access to your debit/credit card information. For this reason we cannot keep your card information on file. All payments are processed securely by Viva payments
All UK sales tax will be included in the overall price of your products.
We highly advise you to check the destination country’s law relating to importing e-cigarette products & CBD products, such as import taxes, duties and compliance, before placing orders.
We currently ship to more than 180 countries worldwide. A full list of countries is available Here
Please Note: International shipping is now available to all customers!
Please note that you will be responsible for All Taxes and Customs related costs in the destination country.
We highly advise you to check the destination country’s law relating to importing e-cigarette products, such as import taxes, duties and compliance, before placing orders. Some products may require special licenses or permits to import and we won’t be responsible for products rejected or confiscated by your local customs.
Please note that CBD flowers can’t be dispatched internationally.
All our Items are shipped in one package from our fulfilment center in Leicester, United Kingdom.
If you need to swap or return an item
Returns and Exchanges
You are welcome to return your items within 30 days of receipt. Please see our returns policy for more information.
Please contact our customer support team who will assist you if you have received an incorrect item.
The customer support team are available Here
If you have received a damaged item. please contact our customer support team who will assist you.
The customer support team are available Here
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You are able to contact our customer support team via our contact form.
A helpful member of staff will respond to your query as soon as possible.
Please contact the customer support team as soon as possible Here
Your refund will be processed with 24 hours of us receiving your returned item.
Funds will return to your account within 1-3 days.
Should you wish to exchange a product, please contact our customer support team Here
