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Free worldwide shipping on all orders over £100

Customer Help

Our customer service team is always here to assist.

Common purchase queries answered

Orders and Shipping

Delivery times are dependent on where you shipping address is located. Standard UK delivery time is 1-3 days, EU 4-6 days and The rest of the world 6-8 days.

You can find more information about our shipping policy Here

You can easily create a customer account by visiting our sign up page and submitting your details. 

You can create a account Here

You are able to edit your shipping address in your account which is available Here

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

“NO” we do not have access to your debit/credit card information. For this reason we cannot keep your card information on file. All payments are processed securely by Viva payments 

All UK sales tax will be included in the overall price of your products.

We highly advise you to check the destination country’s law relating to importing e-cigarette products & CBD products, such as import taxes, duties and compliance, before placing orders.

We currently ship to more than 180 countries worldwide.  A full list of countries is available Here

Please Note: International shipping is now available to all customers!

Please note that you will be responsible for All Taxes and Customs related costs in the destination country.

We highly advise you to check the destination country’s law relating to importing e-cigarette products, such as import taxes, duties and compliance, before placing orders. Some products may require special licenses or permits to import and we won’t be responsible for products rejected or confiscated by your local customs.

Please note that CBD flowers can’t be dispatched internationally. 

All our Items are shipped in one package from out fulfilment center in Leicester, United Kingdom.

If you need to swap an item

Returns and Exchanges

You are welcome to return your items within 30 days of receipt. Please see our returns policy for more information.

Please contact our customer support team who will assist you if you have received an incorrect item.

The customer support team are available Here

If you have received a damaged item. please contact our customer support team who will assist you.

The customer support team are available Here

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You are able to contact our customer support team via our contact form.

A helpful member of staff will respond to your query as soon as possible.

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Your refund will be processed with 24 hours of us receiving your returned item.

Fund will return to your account within 3-5 days. 

Should you wish to exchange a product, please contact our customer support team Here

Free Worldwide shipping

On all orders above £100

Easy 30 days returns

30 days money back guarantee

International Warranty

Offered in the country of usage

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