Common queries answered
Frequently asked Questions
Delivery times are dependent on where you shipping address is located. Standard UK delivery time is 1-3 days, EU 4-6 days and The rest of the world 6-8 days.
You can find more information about our shipping policy Here
You can easily create a customer account by visiting our sign up page and submitting your details.
You can create a account Here
You are able to edit your shipping address in your account which is available Here
To track your order please enter your Order ID in the box below and press the “Track” button. This was given to you on your receipt and in the confirmation email you should have received.
“NO” we do not have access to your debit/credit card information. For this reason we cannot keep your card information on file. All payments are processed securely by Viva payments
You are welcome to return your items within 30 days of receipt. Please see our returns policy for more information.
We currently ship to more than 180 countries worldwide. A full list of countries is available Here
Please Note: International shipping is now available to all customers!
Please note that you will be responsible for All Taxes and Customs related costs in the destination country.
We highly advise you to check the destination country’s law relating to importing e-cigarette products, such as import taxes, duties and compliance, before placing orders. Some products may require special licenses or permits to import and we won’t be responsible for products rejected or confiscated by your local customs.
Please note that CBD flowers can’t be dispatched internationally.
All our Items are shipped in one package from out fulfilment center in Leicester, United Kingdom.